Frequently Asked Questions
We understand that you may have queries about our products, services, or policies, and we strive to provide you with the information you need.
From shipping and returns to product specifications and more, our FAQ page is designed to address your concerns quickly and efficiently. Save time and explore our FAQ section to find the answers you’re looking for. If you can’t find what you need, feel free to reach out to our customer support team for further assistance.
Are the products on JB Traders genuine
and high-quality?
Absolutely! At JB Traders, we prioritize providing our customers with genuine and high-quality products. We source our inventory from trusted suppliers and reputable brands. We understand the importance of offering reliable products that meet your expectations.
What is your return and refund policy?
We want you to be completely satisfied with your purchase from JB Traders. If you receive a damaged or incorrect item, please contact our customer support within 7 days of delivery, and we will assist you in arranging a return or exchange. For eligible returns, refunds will be issued using the original payment method.
Can I track the status of my order?
Yes, definitely! Once your order is shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its delivery status.
How long does it take to process and deliver orders?
We strive to process orders promptly. Typically, order processing takes 1-2 business days. Delivery times may vary depending on your location and the shipping method chosen. For domestic shipments, you can expect your order to arrive within 3-7 business days, while international orders may take longer.
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